Question 1

How can I tell which power I need?

Accepted Answer

Take a quick eye test using our Scojo Power Chart to identify which reading power is right for you.

Question 2

Are your sun readers polarized?

Accepted Answer

Polarization varies by model. Please see the product description to verify.

Question 3

Can I put prescription lenses in SCOJO New York reading glasses?

Accepted Answer

SCOJO New York readers are ready to wear as-is. Removing the lenses would void the warranty. We do not recommend placing prescription lenses in our readers.

Question 4

How can I tell if my order has shipped?

Accepted Answer

Be on the lookout for a shipping confirmation email, complete with your tracking number and details of your order.

Question 5

Why did I not receive my order confirmation?

Accepted Answer

Our spam filters will sometimes identify order numbers as spam, so check your spam inbox! Also, verify the email address on your scojo.com profile. If everything is correct, please contact us at info@scojo.com.

Question 6

Where can I buy your glasses in my area?

Accepted Answer

SCOJO New York glasses are sold in fine retail stores throughout the world. Please contact us directly for specific retail locations near you.

Question 7

What do the measurement numbers mean?

Accepted Answer

The measurement numbers correspond to the lens width, bridge width, and temple length of the frame, typically measured in millimeters.

Question 8

Do you ship international?

Accepted Answer

Please contact us at info@scojo.com or call 800-817-4318 for international shipping options.

Question 9

Could you help me find where to enter the promo code?

Accepted Answer

You can enter your promo code in the 'Coupon Code' box on the payment page during checkout. Click apply, and the discount will be reflected in your total.

Question 10

Do you sell parts?

Accepted Answer

SCOJO New York guarantees a high-quality product but does not sell individual replacement parts like screws or lenses separately.

Question 11

Do you do repairs?

Accepted Answer

We do not offer in-house repairs. However, we will replace products with factory defects at no charge for a period of 12 months from the purchase date.

Question 12

How long is your warranty?

Accepted Answer

SCOJO New York offers a 12-month warranty from the purchase date that covers factory defects. This does not cover frames broken by personal wear.

Question 13

My glasses broke — how can I send them back?

Accepted Answer

If your glasses broke due to a factory defect within 12 months, contact Customer Service at 800-817-4318 or info@scojo.com. We will email you a prepaid return label.

Question 14

My frames don't fit! Can I return/exchange them?

Accepted Answer

Yes! Frames purchased on scojo.com can be returned or exchanged within 30 days of purchase in original condition. Contact our Customer Service team for a return label.

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