Customer Service

General Information
Hours: Monday through Friday, 9:00 am until 5:00 pm CT
Customer Service Phone Number: 800-817-4318
Customer Service Fax Number: 800-817-4319
Customer Service Email Address: info@scojo.com
Contact Info
If you have any questions about a product, an order you placed, or our company policies, please do not hesitate to contact us.
SCOJO New York
Phone: 763-252-0508 or 800-817-4318
E-mail: info@scojo.com
Warranty
Scojo New York guarantees a high quality product and will repair or replace products with factory defects at no charge for a period of 12 months from the purchase date. This warranty does not apply to products purchased at special sales or discounted pricing. The Scojo New York Warranty does not cover frames that have been broken by personal wear and tear or abuse, or other conditions not associated with a factory defect. Any and all warranties are null and void if factory lenses are removed and/or replaced. Frames that have been discontinued during the 12-month warranty period may be exchanged for frames of a similar value.
Terms and Conditions
All prices are FOB Minneapolis, MN and are subject to change without notice. All shipments are carefully checked. Discrepancies should be reported immediately to Scojo New York Customer Service for assistance.
Returns and Exchanges
The return of defective products must be accompanied by a return authorization number, which can be obtained from Customer Service by calling 800-817-4318. Frames may be returned for exchange, refund or credit, provided the frame is returned within 15 days of the actual purchase date. All frames must be presented with a receipt or invoice from Scojo New York for exchange, refund or credit. Any frame not purchased from Scojo.com must be returned to the original location from where it was purchased. All products must be returned in original packaging with all markings and stickers attached or a 20% re-stocking fee may be assessed.
Shipping
Standard (7-10 business days)
Express (3-5 business days)
Overnight (Orders placed by noon CST will be received on the next business day)
Security
Protecting your order information is important to us. We use Blue Pay technology to protect the security of your online purchase. BluePay Inc. is committed to safeguarding the privacy and security of the information they collect. They have implemented multiple security measures to ensure the protection of your information including secure servers and networks that are accessible by a limited number of employees and industry standard encryption technologies when transferring or receiving sensitive information.